Shipping & Live Sale Policies

We’re a small, family-run rare plant shop based in Cape Coral, Florida. This page explains how we ship, what to expect from live plant orders, and our live sale policies in plain language.

For full legal details, please see our Terms Of Service and Privacy Policy in the footer. If anything on this page ever conflicts with those, the Terms Of Service will apply.

Where we ship

  • We currently ship to addresses within the continental United States.

  • We do not ship internationally at this time.

If we are unable to ship to your address for any reason (for example, plant restrictions or extreme weather), we’ll contact you to discuss options.

How we ship & timing

  • We ship using common carriers such as USPS, UPS, or similar services.

  • Orders ship out as soon as we can safely prepare and pack them.

  • Timing can vary depending on:

    • Order volume

    • Weather conditions

    • Live sale schedules

Carrier delivery estimates are not guarantees. Delays can happen due to weather, holidays, or other issues outside our control.

Packaging & weather considerations

We pack plants carefully so they arrive in good condition, but some stress in transit is normal, including:

  • Minor leaf damage or bruising

  • Some soil displacement

  • Temporary drooping or “shipping shock”

In hot or cold weather, we may recommend (or require) additional protections such as heat packs or insulation. If appropriate protections are declined, we may not be able to cover weather-related damage.

Condition on arrival (DOA / damage policy)

We want you to be happy with your plants and also need to act quickly if something goes wrong.

If a plant arrives dead on arrival (DOA) or appears severely damaged:

  1. Contact us within 8 hours of the carrier’s recorded delivery time.

  2. Email us at info@threebgardens.com with:

    • Your name and order information,

    • Clear unboxing video & photos of:

      • The plant,

      • The packaging, and

      • The shipping label showing the delivery address and date/time.

We review each situation case by case. Depending on the issue, we may, at our discretion:

  • Offer a replacement (if available),

  • Offer store credit,

  • Offer a partial refund, or

  • Provide care guidance and ask you to monitor the plant for a period of time.

We are generally not responsible for problems caused by:

  • Packages left outside or uncollected for extended periods,

  • Incorrect or incomplete addresses provided at checkout,

  • Extreme weather when recommended protections were not selected,

  • Care conditions after delivery (light, temperature, humidity, watering, pets, etc.).

Returns & cancellations

Because we mainly sell live plants, standard retail return models don’t always work. Our general approach is:

Live plants

  • We do not usually accept returns of live plants once an order has shipped, except where required by law or if we have agreed to a specific arrangement in advance.

  • Instead, we handle issues through our 8-hour DOA / damage policy and follow-up care support.

Non-plant items (soil, supplies, etc.)

  • Certain non-perishable products may be returnable in unused, resalable condition within a limited time window.

  • Return eligibility, timing, and who pays return shipping may vary by product.

  • Please contact us at info@threebgardens.com before sending anything back.

Order cancellations

  • You can usually request to cancel an order before it has been packed or shipped.

  • Once a label is created or the box has been handed to the carrier, cancellation may not be possible.

  • If you need to cancel, email us as soon as possible at info@threebgardens.com.

For full details, please refer to our Terms Of Service.

Live sale policies (Whatnot and other platforms)

We sell many of our plants through live shows on platforms such as Whatnot (and may add others in the future).

When you bid or buy during a live sale:

  • You agree to the platform’s own terms (such as Whatnot’s rules),

  • And you agree to our policies described on this page and in our Terms Of Service.

Key points for live sales:

  • Shipping: We ship within the continental US. Orders from lives are packed and shipped as soon as we can safely prepare them.

  • Condition on arrival: Cosmetic shipping stress is normal. Please open your package promptly and acclimate plants with appropriate light, airflow, and water.

  • DOA window: If you believe a plant is DOA or severely damaged, email us within 8 hours of delivery with unboxing video & photos (plant, packaging, label) at info@threebgardens.com.

  • Remedies: We may, at our discretion, offer a replacement (if available), store credit, or a partial refund.

  • Returns: We do not typically accept returns of live plants from live sale orders once shipped.

If you’re ever unsure about how a live sale works or what to expect, you can always message us on the platform or email us before bidding.

Questions or custom situations

If you have a situation that doesn’t fit neatly into any of the categories above, please reach out. We are a small business and try to handle every situation with common sense and good faith.

  • Email: info@threebgardens.com

For complete legal details, including limitations of liability and your rights, please see our Terms Of Service and Privacy Policy in the footer.