Refund policy

This website (3bg.shop) is a catalog. Purchases of our products are completed on Whatnot or Palm Street.

All sales final, except as described below

All sales are final, except as described below.

Damaged, defective or wrong items

Our products are sold and paid for on Whatnot or Palm Street, so we handle problems through that platform. If your order arrives damaged or defective, or isn't what you bought, use the order's help option in the app or message us there as soon as you can, within that platform's reporting deadline. Include clear photos of the item, the packaging and the shipping label. We'll make it right with a replacement if we have one and you agree, or a full or partial refund to your original payment method. You only get a partial refund if you accept it. If we can't resolve it together, you can escalate to Whatnot or Palm Street support. Nothing in this policy limits your rights under Whatnot's or Palm Street's buyer protection or under applicable law. Live plants are sold only on Whatnot and Palm Street and follow those platforms' plant policies.

• In your platform message, include your order number.

If you can’t reach us in the app, email hello@threebgardens.com and we’ll continue your case in the platform’s messages. We don’t settle orders outside the platform.

Platform buyer protection

Purchases are covered by any buyer protection the platform offers (for example, Whatnot Buyer Protection or Palm Street’s Late Delivery Protection), under that platform’s terms.

Product notes

• Our pots and covers are 3D-printed, so fine layer lines and small color variations are normal for prints and aren’t considered defects.

Questions

Email us at hello@threebgardens.com.

Last updated: October 21, 2026