Shipping policy
Three B Gardens is a family greenhouse business in Cape Coral, Florida. This website (3bg.shop) is a catalog of our dry goods: pots, kits, Trop Mix blends and supplies. We do not sell live plants on this website. Our live plants are sold separately through live plant auctions on Whatnot and on Palm Street, under those platforms’ terms.
Where purchases happen
Right now you can’t check out on this website. Products are purchased on Whatnot or Palm Street. Your order, payment, shipping charges, tracking and any buyer protection are handled through the platform you purchase on and are subject to that platform’s terms and policies. This policy explains how we handle shipping on our side.
Where we ship
We ship to addresses within the United States only. We do not ship internationally.
We don’t offer local pickup.
Shipping cost and timing
- The shipping cost for your order is shown at checkout on Whatnot or Palm Street before you pay.
- We ship from Cape Coral, Florida. We ship within the time required by the platform you bought on (on Whatnot, that’s within 2 business days). Severe weather, including hurricane season in Southwest Florida, can occasionally delay carriers.
- Carrier delivery estimates are not guarantees.
Tracking
When your order ships, tracking is provided through the platform you ordered on.
Address accuracy
Please double-check your shipping address on the platform before you pay. If you spot a mistake, message us through the platform right away and we’ll do our best to fix it before your order ships. If you can’t reach us in the app, email hello@threebgardens.com and we’ll continue your case in the platform’s messages. We don’t settle orders outside the platform.
Damaged, defective or wrong items
Our products are sold and paid for on Whatnot or Palm Street, so we handle problems through that platform. If your order arrives damaged or defective, or isn't what you bought, use the order's help option in the app or message us there as soon as you can, within that platform's reporting deadline. Include clear photos of the item, the packaging and the shipping label. We'll make it right with a replacement if we have one and you agree, or a full or partial refund to your original payment method. You only get a partial refund if you accept it. If we can't resolve it together, you can escalate to Whatnot or Palm Street support. Nothing in this policy limits your rights under Whatnot's or Palm Street's buyer protection or under applicable law. Live plants are sold only on Whatnot and Palm Street and follow those platforms' plant policies.
If you can’t reach us in the app, email hello@threebgardens.com and we’ll continue your case in the platform’s messages. We don’t settle orders outside the platform. See our Refund Policy for details.
Questions
Email us at hello@threebgardens.com.
Last updated: October 21, 2026